Bitstarz is by far the most popular bitcoin casino in the world. The casino is provably fair and regulated by the government of Curacao. It offers around 2,000 high-quality games, but does not offer bookmaker functions (where you can bet on popular sporting events).
Bitstarz also accepts multiple currencies and is not limited to crypto. Deposits can be made using Mastercard, Skrill, Neteller, Bitcoin, Litecoin, Bitcoin Cash, Ethereum, Dogecoin and various other methods, making it very accessible to users worldwide, even those who do not own Bitcoin.
Support is available via social media, online chat and email. It is also probably the most attractive casino in terms of design.
What really caught my attention about Bitstarz is that they respond to user complaints even via Reddit, which shows that they care about their customer experience and are willing to step in when needed.
Deposit and Withdrawal Fees
Fees do vary depending on your choice of currency. You can deposit, withdraw and play in both cryptocurrency and fiat.
I chose to play in bitcoin, which means no deposit or withdrawal fees, this applies to all cryptocurrencies.
Depositing is quick and easy with bitcoin, just scan your account QR code to make a deposit from your personal wallet.
Fiat deposits are very expensive, ranging from 2.5% to 10%. You can see a full breakdown of fees here.
- Bitcoin
- Visa
- MasterCard
- Litecoin
- Etherum
Bitstarz Bonuses
Bitstarz offers a number of bonuses, including a 100% first deposit bonus and 180 free spins. You’ll also get a 75%, 50% and 25% bonus on your next three deposits. By signing up, you’ll get 20 free spins (no deposit required), which is pretty cool.
- Bonuses
- Payout Speed
- Trustworthiness
Available Countries
Support for casinos varies from country to country, depending on local laws. Below is a list of countries where Bitstarz is completely unavailable:
United States, United Kingdom, Spain, France, Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, Saint Martin, French Polynesia, Wallis and Futuna, New Caledonia, Netherlands, Sweden, Israel, Lithuania, Slovakia, Dutch West – India and Curacao.
Customer Support and Online Reviews
Bitstarz works hard to provide responsive customer service. You can contact support via email or live chat. I used live chat to answer a quick question. First you are greeted by a chatbot, but you quickly move on to a real person who answers questions in a second. Very impressive, as most bitcoin platforms take hours, if not days, to answer support queries.
The customer service team is active online, dealing with user discussions and complaints on various forums. Any bitcoin casino will face criticism, allegations of fraud and complaints. Naturally, people are very likely to lose money, which will always cause problems.
Bitstarz actively manages this by responding to discussions on Reddit, social media.
I read most of the reviews to try and understand the problem. Most of the complaints seem to revolve around identification problems and rule violations. Problems usually arise when withdrawal occurs. If you provide false details or violate the terms of service, you will only find out about it when you try to cash out.
Conclusion
Bitstarz has grown to become a leading bitcoin casino since its launch in 2014. It is fully licensed in Curacao and provides a provably fair gambling platform. With cryptocurrencies including BTC, ETH and USDT, deposits and withdrawals are completely free.
You can choose from over 2,800 slot machines and table games, most of which have pretty similar gameplay with a different skin or theme. It’s still a lot of fun to switch styles while playing. Plus jackpot slots give you the chance to win big with or without all the bets.
Bitstarz customer service seems to work very well to respond quickly and have discussions with dissatisfied customers. The low customer review ratings are worrying. Although when it comes to gambling, many people walk away annoyed when they lose money.
verall, Bitstarz offers a well built smooth bitcoin casino. I was able to deposit my cryptocurrency in seconds and start playing without any complications. It’s a well mixed world of cryptocurrency and gambling, providing everything I expected.
Finally, I would like to end with a word of advice:
While gambling can be a fun and exciting way to make some money, it is also highly addictive and should be done responsibly. Don’t gamble with money you can’t afford to lose.